Return policy

At Elit (hereafter referred to as “we” or “our company”), we are committed to providing high-quality products and services to our customers. However, if for any reason you are not satisfied with the product you purchased, we offer a return policy so that you can return the unwanted product.

To implement our return policy, please read the following rules:

1. Returns are only accepted for unused products in their original condition with tags attached and in the original packaging.

2. If you wish to return a product, please contact us by email or phone to provide you with return instructions.

3. Customers are responsible for the costs of returning products, unless the product is faulty or we have made an error in sending the product.

4. If you wish to exchange a product, please contact us to provide you with information on the availability of the replacement product. Customers are responsible for the delivery costs of the new replacement product.

5. In the event that we have made an error in sending the product or if the product is faulty, we will be responsible for the delivery costs of the new product.

6. Please notify us if you receive damaged or faulty goods within three (3) days of receipt.

7. If a refund is due, the refund will be made in the same manner as the payment was made. If payment was made by credit card, the refund will be made to the credit card.

8. Requests for product returns must be made within five (5) days of receipt.

Note: This return policy does not affect your statutory rights as a consumer.